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Terms and Conditions

Last updated: October 2026 · Draft – to be reviewed by a lawyer before publication

1. Scope

These Terms and Conditions apply to all contracts between Rabiya Caliskan, Am See 50, 47279 Duisburg, Germany (“we”) and patients (“you”) concerning the referral and organization of treatments at BHT Clinic İstanbul Tema Hastanesi, Istanbul (Turkey) (the “Clinic”).

2. Our role

We are a referral agency and patient coordination service and are officially authorized by BHT Clinic as a referral partner. We provide no medical services, make no diagnoses and give no medical recommendations. You conclude the treatment contract directly with the Clinic. The Clinic alone is responsible for medical information and informed consent, diagnosis, treatment and follow-up treatment.

3. Our services

Depending on the quote, we organize the following for you:

The exact services included are set out in your personal quote.

Flights: On request, we look up suitable flight connections for you. You book and pay for the flight yourself – directly with the airline or a provider of your choice. Booking flights is not part of our services; we do not become a party to the contract of carriage.

4. Quote and conclusion of the contract

The prices on our website are starting prices and do not constitute a binding offer. After the Clinic has reviewed your documents, you will receive a personal quote from us via WhatsApp or email. The contract with us is concluded when you accept the quote and pay the deposit.

Currency: You can choose a currency on our website (e.g. euro, US dollar, British pound or Swiss franc). Amounts in currencies other than euro are converted there for guidance only. We prepare your offer in the currency you have chosen, and you pay the deposit and the balance in that currency. The amount stated in your offer is binding.

5. Prices and what is not included

The price in your quote is a fixed price. It changes only if the medical findings change (e.g. an additional procedure, corrective surgery, special protective measures for certain pre-existing conditions). We will inform you of any additional costs in advance. No additional costs will be incurred without your consent.

Not included, unless otherwise stated in the quote, are: flights, visa and travel documents, medication after discharge, medication for fertility treatments, personal expenses (e.g. meals other than the hotel breakfast), additional hotel nights at your own request, and travel cancellation or international health insurance.

6. Payment

1. When booking, you pay a deposit of 20–30% of the total price (the exact amount is stated in the quote).
2. The remaining balance is payable before treatment begins.

The payment methods will be set out in the quote.

7. Medical suitability

Whether a treatment is possible for you is decided solely by the Clinic’s doctors, including during the on-site examination. If the Clinic declines the treatment for medical reasons, we will refund the amounts you have paid [to be confirmed: in full / less any costs already incurred for hotel and transfer].

8. Cancellation by you

You may cancel at any time. Please notify us of your cancellation in writing (WhatsApp or email is sufficient). [Scale to be confirmed, proposal:]

You remain entitled to prove that we have suffered no loss or a lesser loss. The treatment date may be rescheduled once free of charge up to 14 days before.

9. Right of withdrawal for consumers

Instructions on withdrawal

Right of withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Rabiya Caliskan, Am See 50, 47279 Duisburg, Germany, email: support@bht-clinic.com, phone/WhatsApp: +49 163 2650605) of your decision to withdraw from this contract by an unequivocal statement (e.g. an email or WhatsApp message). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Early expiry: The right of withdrawal expires once we have fully performed the service, provided that we began performance only after you gave your express consent and at the same time acknowledged that you will lose your right of withdrawal once we have fully performed the contract.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Rabiya Caliskan, Am See 50, 47279 Duisburg, Germany, email: support@bht-clinic.com

10. Your cooperation

Please provide complete and truthful information about your health, pre-existing conditions and medication. This is the only way the Clinic can treat you safely. You are responsible for having valid travel documents (passport or national ID card and, where applicable, a visa).

11. Liability

The Clinic alone is liable for the medical treatment. We are liable without limitation for our own breaches of duty in cases of intent and gross negligence and in cases of injury to life, body or health. In cases of slight negligence, we are liable only for breaches of essential contractual obligations, and our liability is limited to the foreseeable damage typical for this type of contract. We are not liable for services provided by third parties (e.g. airlines).

12. Data protection

We explain how we process your data in our Privacy Policy.

13. Patients from abroad

We support people from many countries. The following also applies to them:

14. Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

15. Applicable law and place of jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law applies only insofar as it does not deprive you of the protection afforded by the mandatory provisions of the law of the country in which you have your habitual residence. If the customer is a merchant, a legal entity under public law or has no general place of jurisdiction in Germany, the place of jurisdiction is Duisburg.

16. Final provisions

Should any provision of these Terms and Conditions be invalid, the remaining provisions shall remain valid.

This is a translation of the German version.